I’m proud of my work and I want you to love the product you pay for. However, because most of my services and product are either custom illustration or digital downloads, refund requests are handled on a case by case basis and are issued at my sole discretion. Refund requests must be made within thirty (30) days of your original purchase.
There are three phases of the custom illustration process: Order Confirmation, Draft Approval, and Final Product. If you cancel a custom illustration after order confirmation but before I begin working on the draft, you will not be charged for your artwork. If you cancel an order after work has begun on your custom illustration, you will be charged $40 an hour for my time invested in the project. You cannot cancel an order after the final project is complete and will be charged your quoted product price.
Please email firstname.lastname@example.org for a refund of a digital download order. I work hard to accurately describe the product of a digital download in the info description, but I am happy to fully refund you if you are not pleased with the product or surprised by what you receive. If you have been refunded, you are not allowed to print, distribute, or use the product you received through email. Please email email@example.com for any printing or download questions.
Please email me at firstname.lastname@example.org for refund request.